Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures. His energetic keynote speeches and workshops have inspired millions.

He is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. In 2018 and 2019, GlobalGurus rated Ron the #1 customer service guru in the world.

Shyam Kumar is the Managing Partner of Uplifting Service. In this role he is responsible for overall business development and client satisfaction worldwide.

Shyam works closely with the Board of Directors to set strategy, supports the global team in execution, and collaborates with key clients to ensure their success in improving service performance and building strong service cultures.

Jeff Eilertsen leads the Client Success team for Uplifting Service, bringing 25 years of experience working in organizational and leadership development firms.

As a consultant and global master trainer, he ensures the successful implementation of the Uplifting Service Implementation Roadmap, working with clients to develop the people, processes and best practices to build a service culture.

Linda Tan is driven by a passion for service. She enables leaders and organizations to quickly improve service performance through design and delivery of actionable service education programs.

Prior to joining Uplifting Service, Linda helped companies optimize human performance by developing strategies to ensure application of new learning in the workplace.

Palak Mhasde exudes service and is passionate about training and educating people to deliver better service. As a facilitator of Service Excellence Workshops, she creates a memorable and uplifting experience, energizing each participant to improve their service performance. Her enthusiasm in sharing global best practices combined with real-life experiences make each session engaging and effective.

Since 2015, Robert MacPhee has been working with Uplifting Service to deliver service excellence and service leadership workshops for clients across a range of industries.

Combining his passion for service with deep experience in learning, performance, leadership, and cultural change, Robert helps organizations improve productivity, profitability, and customer and employee satisfaction. He helps leaders create the results they need, and the experience of life they truly want, in a world of constant challenges and change. He helps leaders create the results they need, and the experience of life they truly want, in a world of constant challenges and change.